An AI agent for your operations

Incidents are triaged before they reach you

What costs money in operations is not the incident, it is the time spent working out what it is and who should handle it.

Build my agent See the ones that already exist

What eats your time

On every call: Rebuilding the context before you can decide anything
At night: An on-call engineer woken for something that could have waited
At month end: No usable record of what actually happened

What it does with it

It grades urgency on your criteria and escalates by your rules
It collects the missing details before disturbing anyone
It keeps the history of every exchange, readable at a glance

What it looks like

A customer writes

The cold room at store 3 has been at 9 degrees since this morning.

Your agent answers

That is above the critical threshold, I am raising it to priority 1 and alerting the refrigeration on-call. Is the unit still running, or has it stopped?

What people in this trade ask us

Who decides to wake the on-call engineer?

You do, in advance. You describe what is critical and what can wait, and it applies that rule. It gathers what is missing first, so whoever gets woken already knows what it is about.

Does it keep a record of what happened?

Every exchange is kept and readable. At month end, what was reported, when, and what was answered can be read back without reconstructing the calls.

We have our own procedures, do we rewrite everything?

No. You give it the documents you already have: instructions, thresholds, escalation trees. It works from them, and it says what it based its answer on.

Ten minutes is enough to see what it already knows how to do for you.

Build my agent How it works